Difficult Conversations

Thanks for attending the session on difficult conversations

Here is the Powerpoint from the session

Difficult Conversations

There are also some articles on Communication on the Social Work Shorts website

Difficult Conversations – some initial thoughts

Difficult Conversations – advanced skills

Difficult Conversations – Dealing with anger


Reference material

Books/Articles mentioned

“How to Have Impossible Conversations” Boghossian & Lindsay
“Conflicted: Why Arguments Are Tearing Us Apart and How They Can Bring Us Together” Ian Leslie

“Hostile relationships in social work practice: anxiety, hate and conflict in long-term work with involuntary service users” Harry Ferguson, Tom Disney, Lisa Warwick, Jadwiga Leigh, Tarsem Singh Cooner and Liz Beddoe JOURNAL OF SOCIAL WORK PRACTICE 2021, VOL. 35, NO. 1, 19–37