Thanks for attending the session on difficult conversations
Here is the Powerpoint from the session
There are also some articles on Communication on the Social Work Shorts website
Difficult Conversations – some initial thoughts
Difficult Conversations – advanced skills
Difficult Conversations – Dealing with anger
Reference material
Books/Articles mentioned
“How to Have Impossible Conversations” Boghossian & Lindsay
“Conflicted: Why Arguments Are Tearing Us Apart and How They Can Bring Us Together” Ian Leslie
“Hostile relationships in social work practice: anxiety, hate and conflict in long-term work with involuntary service users” Harry Ferguson, Tom Disney, Lisa Warwick, Jadwiga Leigh, Tarsem Singh Cooner and Liz Beddoe JOURNAL OF SOCIAL WORK PRACTICE 2021, VOL. 35, NO. 1, 19–37